Customer
Service: Core
Returns
What is a
Core?
A core is the old
part that you are
replacing with our
part. All
of our parts have
core deposits
on them. This means
that we require
your old part back.
In order to ensure
that we get your
old part back, we
put a deposit on
the new part shipment.
After installation,
please send the
old part back to
us.
If you purchased
an optional ARS
label, the shipping
costs include the
return of the core.
When we get
your oldpart back,
we refund the deposit.
How to
Return a Core?
To return the core,
place the old core
in the box that
the new part came
in and attach the
supplied UPS sticker.
If an ARS
label was attached,
then record the
UPS tracking number.
Put the ARS
label over the old
shipping label.
Do not cut
or modify the sticker
in anyway.
Hand the package
to any UPS driver
or return it at
an authorized location.
Note that
most parts are too
big for drop boxes.
See UPS.com
for locations.
For more information on shipping
the part yourself, please
click here.
We guarantee
all good cores
will be refunded
within two weeks
of us receiving
the core.
Core
Return Policy
The only time
core refunds are
not granted is
when the part
is visibly damaged
or stripped, such
as from an accident.
All
cores must be received
within 90
days for
full credit.
Cores received after
that time are subject
to a late-core-fee
at market rates.
Please see below
to determine which
cores are good and
will be receiving
credit.
Core refunds are credited once a week. Please allow two weeks to receive
your core refund from when we receive the core. Cores are returned via
ground-shipping, so this may take up to six days. Most non rebuildable and
disassembled cores will not be refunded. If you paid
via credit card,
we will credit your
card. Even
after we process
the credit to your
card, it can take
three business days
for your credit
card company to
post it to your
account. If you
paid via COD or
other, we will mail
you a check.
Please do not call
or email about core
credits until
- you have checked
the date that
we received your
core by entering
your tracking
number at UPS.com
- you have waited
at least two weeks
from that date
and
- you have already
checked your credit
card statement
or mail box
We apologize for
sounding harsh,
but we refund thousands
of core deposits
each year and are
inundated with calls
and emails on this.
We appreciate your
understanding in
this. Thank You.
Cores with the
following problems
are unacceptable.
These cores
are NOT good and
will NOT receive
credit:
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